Frequently Asked Questions

Got a question that needs answering? well before you get in contact with us check out our frequently asked questions.

Why mains-fed water coolers?

  • Mains-fed water coolers provide constant, chilled water that never runs out.
  • Offers a choice of still, sparkling, hot and cold water.
  • No one has to lift or store heavy bottles.

Which cooler should I choose?

  • We have a large selection of water coolers available; try out our product selector on the home page to help you with your choice of cooler.
  • Some things to consider are how many employees you have on site, if you require still, sparkling hot or cold water, if you prefer a table top or freestanding unit.

What filtration is used?

  • Our products have advanced filtration and UV purification. Please refer to the product page for more information on the filtration of each water cooler.

Why is it best to rent a mains-fed water cooler?

  • Your water cooler will be regularly serviced.
  • Any faults, call outs or spare parts will be covered in your rental agreement.
  • You can be invoiced monthly or annually.
  • You will have peace of mind that there will be no extra costs and is hassle free

What is required?

  • To ensure that the Waterlogic machine can be installed quickly and smoothly in your proposed location, each machine will require a 13 amp (240 AC) switched socket, which should be less than one meter from the machine.
  • Each plumbed water machine needs to be supplied with water from a rising main.
  • The pipe work should ideally be less than one metre from the machine although our in-house service teams are able to install machines in the majority of locations.
  • Pipe work must be terminated with a 15mm BS1010 stopcock.

Why choose a Direct Watercoolers water cooler?

  • Direct Watercoolers offer a full range of water coolers for all environments.
  • Our products have superior build quality, proven reliability & leading UV technology.
  • Comprehensive technical support with 50 fully trained engineers nationwide.
  • Experienced customer service team



What is WRAS?

  • WRAS (Water Regulation Advisory Scheme) is an organisation that has been set up to promote knowledge of the water regulations required in the UK.
  • If you have a WRAS approved water cooler, this means that it is up to the standard required by your local water utility company. A WRAS approved water cooler give you the peace of mind that you are using a suitable product as required by your water supplier company’s bylaws.


Why are mains water coolers better for the environment?

Mains fed water coolers are far more environmentally friendly compared to bottled water coolers as bottled water alternatives lead to:

  • The generation of huge quantities of plastic waste, very little of which is currently recycled.
  • The carbon emissions generated in the transportation of plastic bottles (i.e. vastly reduced 'water miles' with mains fed).
  • The manufacture of plastic bottles which in itself consumes energy and creates pollution


What happens to the old water coolers?

The WEEE legislation states that producers/importers and operators/end users are required to collect end of life vending machines to recover, recycle and dispose of the material in accordance with the exact requirements of the directive.

Direct Watercoolers has a recycling centre and is fully compliant with the WEEE Directive (B2B) and will remove your old water cooler providing you are replacing this with a Direct Watercoolers product.


How is the water filtered?

All of our machines use carbon filters that remove grit and sediment and reduce bad tastes and odours.

  • 2-stage carbon filtration
  • Eliminates residual chlorine and hazardous contaminants
  • Removes a wide range of organic matter such as grit and sediment
  • Rigorous testing and independent verification on filter specification ensures a continuous level of high performance


Why use UV technology?

Some of our machines use in-tank UV technology to purify the water for extraordinary protection against bacteria.

  • Scientifically proven to be the most effective way to kill bacteria (UWIC Research 2003)
  • Destroys 99.99% of all bacteria and inactivates many viruses and cysts including Giardia and Cryptosporidium
  • Disinfects water without adding chemicals
  • Does not create new chemical complexes
  • Does not remove any beneficial minerals
  • Waterlogic has a unique automatic purification monitoring system that guarantees water quality