Why Chose Direct Watercoolers

· Mains fed drinking water dispensers of your choice

Direct Watercoolers provide a full range of water coolers to suit all needs. Whether you are providing cold water for a small office, boiling water for hot dinks or branded bottled water for hospitality or high demand, Direct Watercoolers can provide a product to match your requirements.

Our customers range from national UK multi-sited businesses, through to local schools and hospitals. We believe that our diverse range of products mean that we can adhere all drinking water requirements. To view our full range of products, please click here

· Delivered to your chosen location

Unlike other water cooler suppliers, Direct Watercoolers will deliver your water cooler to your chosen location without any additional charge. We are a UK wide business so provide full mainland UK coverage.

One of our team of 60 in-house engineers will deliver your water cooler when it is convenient for you. It will be installed with minimum disruption to your workplace.

· Installed by one of our own trained service engineers

We employ the largest team of in house service engineers in the UK. We are Safe Contractor approved which ensures that when our engineers visit a customer site, strict health & safety regulations are adhered to and all administration processes are completed.

Our engineers attend regular training to improve their knowledge and experience. External courses completed by our engineers include, the Electrical Connection Certificate, Asbestos Awareness and EPDWA Sanitisation & Water Connection training. We also provide in-house courses on product knowledge, health and safety and customer care. We invest in our staff in order to ensure that we are providing the best possible service to our customers.

· Twice yearly service with all parts and labour included

Our water coolers are logged on a unique control system that ensures your twice-yearly service and filter change will be carried out on time. Totalcare means that any filters, repairs or new parts required are included in your rental service so you will not be charged any additional fees.

Renting a water cooler from Direct Watercoolers provides piece of mind and the knowledge that your water cooler is never going to cost you more than your monthly rental.

· Full call out and repair service – next working day

If you experience any problems with your water cooler, we will endeavour to send out a service engineer to you on the next working day. Our service vans carry vehicle tracking devices meaning that we are able to locate the nearest engineer to your site in case of breakdown. 98%* of breakdowns are repaired by our engineers first time.

*Based on Waterlogic sercice reporting

· Replacement unit if a repair cannot be undertaken on site

Although the majority of faults can be repaired first time, there are occasions when a breakdown cannot be repaired on site. In this instance, you will be given a replacement machine free of charge. This provides assurance that you will never be left without a water cooler.

· 24 hours a day 7 days a week manned Customer Service Centre

We appreciate that not all businesses run a 9-5 operation. Therefore, our customer service centre is open and ready to take calls 24 hours a day 7 days a week. This means one of our representatives will always be available should you need to call. Our customer service staff were rated as good/excellent by 94% of our customers in a recent customer satisfaction survey.

· No additional charge; labour & parts all covered

With Direct Watercoolers, there are no hidden charges. If a repair is required, it will be completed at no charge and with all parts included.